Terms and Conditions

Terms and Conditions of the PrintDraft Online Store

Chapter 1. General Provisions, Contact with the Store Owner

1. These Terms and Conditions (hereinafter "Terms") define the rules and conditions for using the PrintDraft online store, operating at https://printdraft.pl/.
2. The Store is owned by Kacper Bielewicz, an entrepreneur conducting business under the name PrintDraft Kacper Bielewicz, with its registered address at: Koźliny 29A, 83-022 Koźliny, registered in the Central Register and Information on Economic Activity, VAT No.: PL6040260414, REGON: 541-929-091 (hereinafter "Seller").
3. The Seller's contact details are as follows: Correspondence address: 83-022 Suchy Dąb E-mail: printdraft77@gmail.com Phone number: +48-502-684-851 (customer service hours — see the Contact tab). Contact point for communication with EU Member State authorities, the European Commission, and the Digital Services Coordinator: printdraft77@gmail.com. Communication may be conducted in Polish.
4. These Terms contain: a. information about the e-commerce service offered and provided by the Seller, which consists of enabling customers to make online (i.e. remote) purchases of goods, digital content, or digital services in the Store (hereinafter "Store Service"); b. information necessary for using the above service.

Chapter 2. Technical Requirements

1. In order to use the Store, the following are required: a. a computer or other device with a web browser; b. access to the Internet; c. an active e-mail address.

Chapter 3. Personal Data

1. The controller of Store customers' personal data is the Seller.
2. All information about the processing of personal data of customers and other persons using the Store's website can be found in the Privacy Policy.

Chapter 4. Conclusion of a Sales Contract, Customer Account

1. The Store enables the purchase of goods (hereinafter "Goods") displayed on the Store's website in two modes: a. without registration; b. by creating an account in the Store.

In both cases, in order to place an order, the customer must select the Goods in the Store, add them to the "Cart" using the appropriate button, and continue the order process by selecting the relevant options (delivery and payment method).

2. Product information in the Store, i.e. descriptions and prices, constitutes an invitation to conclude a sales contract within the meaning of Art. 71 of the Civil Code, in accordance with the Terms.
3. A condition for placing an order is completing all required fields in the order form with the data necessary to fulfil the contract and, optionally (at the customer's request), data for generating a VAT invoice.
4. If the customer decides to create an account in the Store (hereinafter "Account"), registration is a one-time process, and the e-mail address and password chosen by the customer form the basis for subsequent logins. Details of the Seller's Account digital service are set out below in the Account Terms and Conditions. After logging into the Account, the customer has access to their order history and does not need to re-enter their personal data for subsequent orders.
5. The customer may cancel their account at any time, free of charge. To do so, a cancellation request should be sent to: printdraft77@gmail.com.
6. The customer's confirmation of the order by clicking "Buy and Pay" (or a button of equivalent wording) constitutes: a. submission to the Seller of an offer to purchase the Goods in accordance with the options selected in the order and in accordance with these Terms, b. acceptance of the obligation to pay the price of the Goods and delivery costs.
7. The sales contract (hereinafter "Contract") is concluded at the moment the Seller accepts the order for fulfilment (acceptance of the customer's offer), of which the Seller notifies the customer via an e-mail confirming that the order has been accepted for processing.
8. If the Seller is unable to fulfil the order (in whole or in part), the Seller will notify the customer accordingly — in such case, the Contract is not concluded. The Seller will simultaneously inform the customer of available alternatives, such as partial fulfilment or waiting for the Seller to restock. If the order has already been paid for by the customer and cannot be fulfilled, the Seller will promptly refund all payments made (to the extent of the cancellation).
9. The Seller provides the customer with confirmation of the conclusion of the Contract on a durable medium no later than at the time of delivery of the Goods.
10. The Store is not liable for non-delivery or delayed delivery of an order resulting from the customer providing an incomplete or incorrect delivery address or failing to provide other data necessary to fulfil the order.
11. The Seller reserves the right to suspend the fulfilment of an order if the customer has provided false data or if the data raises reasonable doubts as to its accuracy. In such a case, the Seller will (where possible) attempt to contact the customer to verify the accuracy of the data provided.

Chapter 5. Prices and Payment Methods

1. Prices of Goods are quoted in Polish zloty (PLN) and are gross amounts, i.e. inclusive of VAT.
2. The cost of delivery of Goods is stated separately in the Store's cart, depending on the delivery method chosen by the customer.
3. Available payment methods are described on the Store's website under the "Payment Methods" tab and are presented to the customer during the order process (in the cart).
4. The Store offers the following payment methods: a. traditional bank transfer to the Seller's account; b. fast electronic transfer / BLIK / so-called digital wallet payment — via the following payment platforms: PayPal, Tpay.com, Stripe; c. card payment: Visa, Visa Electron, MasterCard, MasterCard Electronic; d. cash on delivery.
5. If the customer has chosen payment by standard bank transfer, payment for the order should be made within 7 days of placing it. In the absence of payment within this period, the Contract shall be deemed not to have been concluded. The preceding sentence does not apply where the Seller offers customers deferred payment or instalment payments via an external partner.
6. In the case of payment via Stripe, the entities providing online payment services are jointly Stripe Payments Europe, Limited and Stripe Technology Europe, Limited, both based in Ireland. The terms governing the Store's integration with the Stripe service are set out in the "Stripe Integration Service Terms and Conditions for Shoper Online Stores", available at https://www.shoper.pl/static/regulaminy/uslugi-finansowe-i-platnosci/regulamin-uslugi-integracji-stripe-w-sklepie-internetowym-shoper-od-2025-03-15.pdf. The Stripe service terms directed at consumers (individuals paying in the Store via Stripe) are available at https://stripe.com/en-pl/legal/consumer.

Chapter 6. Delivery of Goods

1. Delivery of Goods takes place, at the customer's choice:

• via a courier company,
• to InPost parcel lockers.

2. With the exception of Goods collected in person by the customer, an order is deemed fulfilled upon dispatch of the parcel to the customer (i.e. upon handing the parcel over to the carrier engaged in transportation). The exact actual delivery date is determined by the carrier.
3. Goods are dispatched by the Seller within 14 business days, unless a different timeframe is clearly stated in the product description at the time the customer places the order. Detailed processing times are provided on the Store's website under the "Order Processing Time" tab.
4. The Seller processes orders for delivery within the Republic of Poland at the costs indicated on the Store's website under the "Delivery Time and Costs" tab. International shipping is available at the costs indicated on the Store's website or at costs individually agreed with the customer.

Chapter 7. Withdrawal from the Contract

1. A customer who is a consumer or a privileged entrepreneur within the meaning of Art. 7aa of the Consumer Rights Act (hereinafter "Privileged Entrepreneur") has the statutory right to withdraw from the sales contract within 14 days of receiving the Goods, without providing a reason, subject to the exceptions set out below.
2. To meet the withdrawal deadline, it is sufficient for the customer to send the withdrawal statement within the above period:

• electronically to: printdraft77@gmail.com, or
• in writing to: 83-022 Suchy Dąb.

3. The withdrawal statement may be submitted using the template — Download the template form. Use of the template is not mandatory. The Seller will promptly send the customer an e-mail confirming receipt of the withdrawal statement.
4. Within the following 14 days, the customer must return the Goods at their own expense to the postal address: Koźliny 29A, 83-022 Suchy Dąb, Poland.
5. The Seller will promptly, and no later than within 14 days of receiving the withdrawal statement, refund the customer:

• the price of the Goods;
• the cost of the original delivery to the customer, according to the cheapest standard delivery method available in the Store.

6. The Seller may withhold the refund until the Goods have been returned, or until the customer provides proof of having sent the Goods back.
7. The refund will be made using the same payment method as used by the customer in the original transaction, unless the customer has expressly agreed to a different arrangement.
8. The customer is liable for any diminution in the value of the returned Goods resulting from handling them in a manner beyond what is necessary to establish their nature, characteristics, and functioning, prior to submitting the withdrawal statement.

Chapter 8. Exceptions to the Right of Withdrawal from the Sales Contract

1. The right of withdrawal does not apply to contracts for the supply of Goods that are: a. non-prefabricated, produced to the specifications of the consumer/Privileged Entrepreneur or serving to satisfy their individualised needs (personalised goods); b. liable to deteriorate rapidly or with a short shelf life (perishable goods); c. supplied in sealed packaging that has been opened by the customer after delivery, where the goods cannot be returned for health protection or hygiene reasons (hygienically sealed goods); d. sound or visual recordings or computer software supplied on a tangible medium (e.g. CD) in sealed packaging, if the packaging has been opened after delivery; e. which, after delivery, have by their nature become inseparably mixed with other goods (e.g. building materials that have been used); f. newspapers, periodicals, or magazines, with the exception of subscription contracts (print press); g. the price of which depends on fluctuations in the financial market that are beyond the Seller's control and that may occur before the expiry of the withdrawal period; h. alcoholic beverages, the price of which was agreed upon conclusion of the sales contract, delivery of which can only take place after 30 days, and the value of which depends on market fluctuations beyond the Seller's control.

Chapter 9. Complaints

1. The Seller is obliged to deliver Goods to the customer that are in conformity with the Contract.
2. In relation to consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. In relation to other customers, the Seller's liability is governed by the Civil Code.
3. Complaints may be submitted:

• electronically to: printdraft77@gmail.com, or
• in writing to: Koźliny 29A, 83-022 Suchy Dąb, Poland.

4. The Seller will process the complaint in the same form in which it was submitted (in writing or by e-mail) within 14 days of receipt.
5. If the customer is dissatisfied with the Seller's handling of a complaint, consumers and Privileged Entrepreneurs may (independently of ordinary court proceedings) also use out-of-court complaint resolution and redress mechanisms.
6. To this end, the customer may: a. apply to the regional Trade Inspection Inspector with a request to initiate mediation proceedings for an amicable resolution of the dispute, b. seek assistance from a district (municipal) consumer ombudsman or a consumer protection organisation, c. apply to a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded contract.
7. Additional information on out-of-court complaint resolution and redress mechanisms is also available on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.

Chapter 10. Product Reviews

1. The Store allows customers to submit product reviews (hereinafter "Reviews").
2. Reviews submitted by customers must be lawful within the meaning of the Digital Services Act (DSA) and consistent with good practices, meaning that the following types of Reviews may not be posted:

• unlawful content;
• content contrary to good practices, in particular: offensive content, pornographic content, content that offends religious feelings, or content inciting racial, ethnic, or religious hatred;
• content that infringes the rights of others, including in particular proprietary and personal copyright and privacy rights;
• content or graphic elements of a commercial or advertising nature, relating to products other than those offered in the Store.

3. The Seller and/or the provider of a third-party customer satisfaction/review tool may moderate Reviews, meaning that Reviews that do not comply with the Terms will not be published or may be removed.
4. If a Review is blocked or removed, the Seller will notify the customer, providing a reason. In such a case, the customer may submit an appeal in accordance with the procedure described in Chapter 10, point 5 of the Terms.
5. Appeals against decisions regarding Reviews (hereinafter "Appeals") may be submitted:

• electronically to: printdraft77@gmail.com, or
• in writing to: Koźliny 29A, 83-022 Suchy Dąb, Poland.

The Seller will promptly confirm receipt of the Appeal electronically (if the person submitting the Appeal has provided the Seller with an e-mail address). The Seller will process the Appeal in the same form in which it was submitted (in writing or by e-mail) within 14 days of receipt.

6. Any person visiting the Store may submit a notification (hereinafter "Notification") to the Seller if they believe that illegal content within the meaning of the DSA or content contrary to the Terms has been posted in the Store within the Reviews section. Notifications should be submitted electronically to: printdraft77@gmail.com.
7. The Seller will promptly confirm receipt of the Notification electronically. The Seller will process the Notification within 14 days of receipt, providing a reason for the decision. The person who submitted the Notification may appeal the Seller's decision in accordance with the procedure described in Chapter 10, point 5 of the Terms.
8. If the person submitting an Appeal is dissatisfied with the Seller's resolution, they may use out-of-court dispute resolution mechanisms referred to in the Digital Services Act (DSA).
9. The Seller is not liable for Reviews posted in the Store by customers, provided that:

• the Seller has no knowledge that the Review constitutes illegal content;
• the Seller takes prompt and appropriate action to remove or disable access to illegal content upon gaining such knowledge or awareness, in particular by promptly processing Notifications.

Chapter 11. Accessibility

1. This chapter of the Terms contains information on how the Store Service meets accessibility requirements.
2. Both the Terms and the Store's website are made available in electronic form, readable by assistive tools.
3. The information contained in the Terms has been prepared in text formats that allow it to be used in alternative and augmentative communication. It can be read using assistive tools. Appropriate contrasts and spacing between letters, lines, and paragraphs have been applied, along with sufficiently large, legible fonts of a size and typeface that allow the content to be read, for example by enlarging text or using assistive tools. The Terms do not contain any essential non-text content.
4. The information contained in the Terms is provided in a manner ensuring perceivability, operability, understandability, and compatibility.
5. Information on how the Store Service meets accessibility requirements can be found in the Accessibility Statement.

Chapter 12. Final Provisions

1. Polish law applies to Contracts concluded in the Store. The Contract is concluded in Polish.
2. None of the provisions of these Terms excludes or in any way limits the rights of consumers (and Privileged Entrepreneurs) arising from applicable law.
3. The Seller may amend the Terms at any time, provided that such amendments apply to orders placed after the publication of the new version of the Terms. In the case of (i) previously concluded contracts for the provision of a digital service or electronic service, and (ii) customers holding an Account in the Store, the customer will be notified of the amendment and of the possibility of not accepting the new content.
4. These Terms are effective from 1 April 2026.

Account Terms and Conditions of the PrintDraft Store

Chapter 1. General Provisions, Contact with the Seller

1. These Account Terms and Conditions ("Account Terms") define the rules and conditions for using a customer account ("Account") in the PrintDraft online store ("Store").
2. These Account Terms constitute the terms and conditions of an electronic service within the meaning of the Act on the Provision of Electronic Services. The Account service is an additional and ancillary service in relation to the Seller's core activity, i.e. offering customers the purchase of Goods. The Account service is provided free of charge.
3. The Account Terms supplement the Store Terms and Conditions. Matters not regulated by the Account Terms are governed by the Store Terms and Conditions.
4. The Seller's contact details for matters relating to the Account service are the same as for the Store: 83-022 Suchy Dąb E-mail: printdraft77@gmail.com Tel.: +48 502 684 851

Chapter 2. Technical Requirements and Functionalities of the Account Service

1. The technical requirements for using the Account service are the same as for using the Store and are set out in Chapter 2, point 1 of the Store Terms and Conditions.
2. Using the Account, a Store customer may: a. save and store their personal data (including delivery address) on the Account, enabling subsequent purchases in the Store without the need to re-complete the address form; b. view their order history; c. view the status of order fulfilment.

Chapter 3. Contract for the Account Service, Withdrawal from the Contract, Account Cancellation

1. Creating an Account by the customer is equivalent to concluding a contract for the provision of an electronic service for an indefinite period. The customer may cancel their Account at any time without providing a reason by contacting the Seller electronically at printdraft77@gmail.com. The customer also has the statutory right to withdraw from the Account service contract within 14 days of its conclusion.

Chapter 4. Complaints

1. In relation to consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Account service with the contract in accordance with the provisions of the Consumer Rights Act. In relation to other customers, the Seller's liability is governed by the Civil Code.
2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure set out in Chapter 9, points 3–5 of the Store Terms and Conditions.
3. If the customer is dissatisfied with the Seller's handling of a complaint, out-of-court complaint resolution and redress mechanisms are also available, in accordance with the procedure described in Chapter 9, points 6–7 of the Store Terms and Conditions.

Chapter 5. Personal Data

1. Full information on the processing of Store customers' personal data, including for the purposes of the Account service, can be found in the Privacy Policy.

Chapter 6. Amendments to the Account Terms

1. The Seller may amend these Account Terms in accordance with the principles set out in Chapter 12, point 3 of the Store Terms and Conditions. If the customer does not accept the new version of the Account Terms, they may terminate the Account service contract (by contacting the Seller electronically) with 14 days' notice.

Newsletter Terms and Conditions of the PrintDraft Store

Chapter 1. General Provisions, Contact with the Seller

1. These Newsletter Terms and Conditions ("Newsletter Terms") define the rules and conditions for the provision by the Seller ("Seller") — the owner of the PrintDraft online store ("Store") — of the newsletter service.
2. The newsletter consists of periodic electronic messages sent by the Seller to the e-mail address of a person who has given the appropriate marketing consent ("Subscriber"). These messages contain in particular commercial information relating to the Store and the Seller. They may also contain other content related to the Seller's activities, the Store's industry, or educational content which, in the Seller's assessment, may be of interest and use to customers or prospective customers of the Store ("Newsletter").
3. These Newsletter Terms constitute the terms and conditions of an electronic service within the meaning of the Act on the Provision of Electronic Services. The Newsletter service is an additional and ancillary service in relation to the Seller's core activity, i.e. offering customers the purchase of Goods. The Newsletter service is provided free of charge.
4. The Newsletter Terms supplement the Store Terms and Conditions. Matters not regulated by the Newsletter Terms are governed by the Store Terms and Conditions.
5. The Seller's contact details for matters relating to the Newsletter service are the same as for the Store: 83-022 Suchy Dąb E-mail: printdraft77@gmail.com Tel.: +48 502 684 851

Chapter 2. Technical Requirements and Functionalities of the Newsletter Service

1. In order to use the Newsletter service, the following are required: a. a computer or other device with software enabling the receipt of e-mail messages; b. an active e-mail address; c. access to the Internet.
2. By using the Newsletter, the Subscriber may receive e-mail messages from the Seller containing, among other things: a. information about new products and promotions in the Store; b. discount codes and/or information about other special benefits for Newsletter subscribers; c. other content related to the Store's and Seller's activities, the Store's industry, or educational content which, in the Seller's assessment, may be of interest and use to customers or prospective customers of the Store.
3. The Seller does not guarantee or declare a specific frequency of Newsletter delivery. The timing of dispatch and the content of commercial information included in the Newsletter are determined by the Seller.

Chapter 3. Contract for the Newsletter Service, Withdrawal from the Contract, Unsubscribing from the Newsletter

1. A contract for the Newsletter service may be concluded: a. when a person visiting the Store completes the relevant form on the Store's website, providing their e-mail address to which they wish to receive commercial information; b. during the order process in the Store — when the customer in the Store's cart consents to receiving commercial information by ticking the appropriate checkbox.
2. The Seller may — as an incentive to subscribe to the Newsletter — offer prospective Subscribers a bonus (a gift, a so-called lead magnet) in the form of a discount code, digital content (e.g. a free e-book), or another benefit for the subscriber related to the Store's activities (e.g. a one-time free delivery of Goods) ("Bonus"). Information about the Bonus granted in connection with a Newsletter subscription will be displayed on the Store's website.
3. The Bonus is delivered to the Subscriber at the e-mail address provided upon subscription, promptly after the Newsletter service contract has been concluded. The Bonus is made available in the appropriate digital format (e.g. a link to download an e-book, a discount code, or a code to be entered in the relevant field of the Store's cart to receive free delivery).
4. The contract for the Newsletter electronic service is concluded for an indefinite period. The Subscriber may unsubscribe from the Newsletter at any time without providing a reason by: a. clicking the relevant link included in every Newsletter message, or b. contacting the Seller electronically.
5. The customer also has the statutory right to withdraw from the Newsletter service contract within 14 days of its conclusion.
6. The Seller may discontinue the Newsletter service at any time, of which all Subscribers will be notified.
7. If a Subscriber does not open messages sent by the Seller as part of the Newsletter for more than 365 months, the Seller will (with prior notice) cease providing the Newsletter service to that Subscriber.

Chapter 4. Complaints

1. In relation to consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Newsletter service with the contract in accordance with the provisions of the Consumer Rights Act. In relation to other customers, the Seller's liability is governed by the Civil Code.
2. Complaints regarding the Newsletter service may be submitted to the Seller in accordance with the procedure set out in Chapter 9, points 3–5 of the Store Terms and Conditions.
3. If the customer is dissatisfied with the Seller's handling of a complaint, out-of-court complaint resolution and redress mechanisms are also available, in accordance with the procedure described in Chapter 9, points 6–7 of the Store Terms and Conditions.

Chapter 5. Personal Data

1. Full information on the processing of Store customers' personal data, including for the purposes of the Newsletter service, can be found in the Privacy Policy.

Chapter 6. Amendments to the Newsletter Terms

1. The Seller may amend these Newsletter Terms in accordance with the principles set out in Chapter 12, point 3 of the Store Terms and Conditions. If the Subscriber does not accept the new version of the Newsletter Terms, they may terminate the Newsletter service contract with 14 days' notice (by contacting the Seller electronically) or with immediate effect (in the manner set out in Chapter 3, point 3 of the Newsletter Terms).